Shipping policy
Welcome to Palmverse. We are committed to delivering your orders as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days (Monday to Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
- United Arab Emirates (UAE): 3–6 business days
- GCC Countries: 7–15 business days
- International Orders: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout. We may also offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities. Palmverse is not responsible for these charges.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us:
Store Name: Palmverse
Email: waleed20795@gmail.com
Website: https://www.palmverse.store